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Managing Subscription

Learn how to manage your tagd-ai subscription, change plans, and handle billing.

Viewing Your Subscription​

Current Plan​

  1. Go to Account → Subscription
  2. See your current plan:
    • Plan name
    • Billing cycle
    • Next billing date
    • Current usage

Subscription Details​

View:

  • Start date
  • Current period
  • Payment method
  • Price

Upgrading Your Plan​

Free to Pro​

  1. Go to Account → Subscription
  2. Click Upgrade to Pro
  3. Choose billing cycle:
    • Monthly ($15/month)
    • Annual ($144/year)
  4. Enter payment information
  5. Click Subscribe
  6. Pro features activate immediately

Pro to Enterprise​

  1. Go to Account → Subscription
  2. Click Contact Sales
  3. Fill out contact form
  4. Sales team will reach out
  5. Custom pricing discussed
  6. Onboarding scheduled

What Happens on Upgrade​

  • New features available immediately
  • Prorated credit from current plan
  • New billing cycle starts
  • Limits increased instantly

Downgrading Your Plan​

Pro to Free​

  1. Go to Account → Subscription
  2. Click Change Plan
  3. Select Free
  4. Confirm downgrade
  5. Changes at end of billing period

Before Downgrading​

Ensure you're within free plan limits:

  • 10 or fewer tags
  • Under 100 MB storage
  • No critical API integrations

Handling Excess Usage​

If you exceed free limits:

  1. Delete tags to get under 10
  2. Remove files to reduce storage
  3. Export data you want to keep
  4. Or consider staying on Pro

Canceling Your Subscription​

Cancel Pro Plan​

  1. Go to Account → Subscription
  2. Click Cancel Subscription
  3. Provide feedback (optional)
  4. Confirm cancellation

What Happens on Cancellation​

  • Access continues until end of billing period
  • Then reverts to free plan
  • Tags beyond limit become read-only
  • Data is preserved (not deleted)

Reactivating​

To resubscribe after canceling:

  1. Go to Account → Subscription
  2. Click Reactivate
  3. Enter payment info
  4. Full access restored

Changing Billing Cycle​

Monthly to Annual​

Save 17% by switching:

  1. Go to Account → Subscription
  2. Click Switch to Annual
  3. Prorated credit applied
  4. Pay annual amount
  5. New cycle starts

Annual to Monthly​

  1. Go to Account → Subscription
  2. Click Switch to Monthly
  3. Changes at end of annual period
  4. Monthly billing begins after

Payment Methods​

Update Payment Method​

  1. Go to Account → Billing
  2. Click Payment Methods
  3. Click Add New or Edit
  4. Enter card details
  5. Save

Accepted Payment Methods​

  • Credit cards (Visa, Mastercard, Amex)
  • Debit cards
  • Apple Pay
  • Google Pay

Failed Payments​

If payment fails:

  1. Email notification sent
  2. 3 retry attempts over 10 days
  3. Update payment method to resolve
  4. Account downgraded if unresolved

Billing History​

View Invoices​

  1. Go to Account → Billing
  2. Click Invoices
  3. See all past charges
  4. Download as PDF

Invoice Details​

Each invoice shows:

  • Invoice number
  • Date
  • Amount
  • Payment method
  • Plan details

Refunds​

Refund Policy​

  • Cancel within 7 days of upgrade for full refund
  • Annual plans: Prorated refund within 30 days
  • No refunds after 30 days

Requesting Refund​

  1. Email [email protected]
  2. Include account email
  3. Reason for refund
  4. Processed within 5-10 business days

Subscription FAQs​

What if I Forget to Cancel?​

  • Cancel anytime before renewal
  • Contact support within 48 hours of charge
  • Case-by-case refund consideration

Can I Pause My Subscription?​

Currently not available. Options:

  • Downgrade to free
  • Cancel and resubscribe later
  • Data preserved in either case

Do Unused Credits Roll Over?​

  • AI generations reset monthly
  • Storage limits don't roll over
  • API calls reset per period

What About Taxes?​

  • Prices may be subject to local taxes
  • Tax calculated at checkout
  • Shown on invoice

Multiple Subscriptions​

Organization + Personal​

You can have:

  • Personal free/pro account
  • Separate organization account
  • Billed independently

Consolidating Accounts​

To merge accounts:

  1. Contact support
  2. Transfer tags between accounts
  3. Cancel duplicate subscription
  4. Keep one primary account

Next Steps​